Talk to a real person
Need to contact Barber Rig? Send a message below or tap the chat button in the corner. Either way, a real person reads it and replies, usually within one business day.
Send us a message
How to contact Barber Rig
Pick the option that fits your question. Also, keep your order number handy, because it helps us find your order fast.
When you contact Barber Rig about a product, tell us which clippers and shears you use. That way, we can confirm the fit before you order. Similarly, for a return or warranty claim, a few photos save a lot of back and forth.
Business questions are welcome too. For example, barbershop owners often ask about outfitting a whole team with rigs and backpacks. We are happy to help plan that order.
- Live chat: tap “Chat with us” at the bottom right of any page.
- Contact form: use the form on this page for orders, returns and warranty claims.
- Order tracking: check status any time on the order tracking page.
Before you write, the answer may already be on the Barber Rig FAQ. Also, the shipping and returns page covers delivery times and the 14-day return window.
Writing from outside the US? We ship worldwide with USPS, so you can also check delivery estimates on USPS.com.
Before you contact Barber Rig
How fast do you reply?
We usually reply within one business day. However, chat messages often get answered sooner during business hours.
Can I file a warranty claim here?
Yes. Choose “Warranty claim” as the topic, then describe the defect. Also, photos help, so we may ask for a few.
Where is my order?
First, check the order tracking page with your order number. Then contact us if the tracking looks stuck.